Support

How can we help?

Answers to common questions about Remi — and how to reach us.

How do I create a reminder by voice?

Tap the microphone button on the Tasks screen and speak naturally — for example, "Remind me to call the dentist tomorrow at 9." Remi transcribes your speech and uses AI to fill in the title, date, time, list, and any subtasks.

Does Remi work offline?

Yes. If the AI service is unreachable, Remi falls back to an on-device parser, so you can still create reminders in airplane mode or with a poor connection.

How does iCloud sync work?

Turn on iCloud sync in Settings and your reminders, lists, and subtasks sync across your devices through your own private iCloud account. Prefer to keep everything on one device? Leave sync off — your data stays local.

What languages does Remi support?

English and 简体中文. You can switch the language anytime in Settings, and dictate reminders in whichever language you're using — voice capture and AI parsing follow along.

What's included in the subscription and free trial?

The subscription unlocks voice capture, AI parsing, unlimited reminders and lists, and iCloud sync. New subscribers get a 7-day free trial; it converts to a monthly subscription unless canceled at least 24 hours before the trial ends.

How do I cancel or manage my subscription?

Open the App Store → tap your account → Subscriptions → select Remi to change or cancel. Cancel at least 24 hours before your trial or renewal date to avoid being charged.

How do I restore my purchase on a new device?

Tap Restore Purchases on the paywall or in Settings while signed in with the same Apple ID you used to subscribe.

How do I recover a deleted reminder?

Open Recently Deleted to restore a reminder before it expires and is permanently removed.

What data does Remi collect?

Remi has no account, no ads, and no tracking. Your reminders live on your device and in your own iCloud. Reminder text is used only to create your reminders. See our Privacy Policy for details.

Still need help?

Get in touch

Email us and we'll get back to you as soon as we can.

2501211450@qq.com

When reporting an issue, let us know your device model, iOS version, and the app version so we can help faster.